Your GDPR Rights
Understand and exercise your data protection rights
Introduction to GDPR Rights
Under the General Data Protection Regulation (GDPR), you have specific rights regarding how your personal data is collected, processed, and stored. TrustLine Financial is committed to respecting these rights and providing you with the tools and information needed to exercise them.
As the data controller, we are responsible for ensuring your personal data is processed lawfully, fairly, and transparently. This page explains your rights and how to exercise them.
Your Data Protection Rights
Right of Access (Article 15)
You have the right to obtain confirmation that your personal data is being processed and access to that data. This includes information about:
- The purposes of processing
- Categories of personal data
- Recipients of your data
- Storage periods
- Your other GDPR rights
How to exercise: Email support@trustlineu.com with subject "Data Access Request"
Right to Rectification (Article 16)
You can request correction of inaccurate personal data and completion of incomplete data. We will make corrections without undue delay.
Examples:
- Correcting outdated contact information
- Updating financial circumstances
- Fixing errors in personal details
How to exercise: Email support@trustlineu.com with subject "Data Correction Request"
Right to Erasure (Article 17)
Also known as the "right to be forgotten," you can request deletion of your personal data in certain circumstances:
- Data is no longer necessary for original purposes
- You withdraw consent (where consent was the legal basis)
- Data has been unlawfully processed
- Erasure is required for legal compliance
Limitations: We may need to retain data for regulatory compliance or legal obligations.
How to exercise: Email support@trustlineu.com with subject "Data Deletion Request"
Right to Restrict Processing (Article 18)
You can request limitation of processing in specific situations:
- You contest the accuracy of data (during verification)
- Processing is unlawful but you prefer restriction over erasure
- We no longer need the data, but you need it for legal claims
- You object to processing (pending verification of legitimate grounds)
How to exercise: Email support@trustlineu.com with subject "Processing Restriction Request"
Right to Data Portability (Article 20)
You can receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller when:
- Processing is based on consent or contract
- Processing is carried out by automated means
Formats available: JSON, CSV, XML, or PDF
How to exercise: Email support@trustlineu.com with subject "Data Portability Request"
Right to Object (Article 21)
You can object to processing based on legitimate interests or for direct marketing purposes:
- General objection: Must be based on your particular situation
- Direct marketing: Absolute right to object
- Automated decision-making: Including profiling
How to exercise: Email support@trustlineu.com with subject "Processing Objection"
Consent Management
Where we process your personal data based on consent, you have the right to:
- Withdraw consent: At any time, without affecting the lawfulness of processing based on consent before withdrawal
- Granular control: Consent to some processing activities but not others
- Easy withdrawal: As simple as giving consent initially
Cookie Management
You have control over cookies and tracking technologies:
How to Exercise Your Rights
Request Process
Step 1: Submit Request
Email support@trustlineu.com with:
- Clear subject line indicating the type of request
- Your full name and contact information
- Description of your request
- Proof of identity (if required)
Step 2: Identity Verification
We may request additional information to verify your identity and protect your data from unauthorized access.
Step 3: Processing
We will process your request within one month of receipt. Complex requests may take up to three months with notification.
Step 4: Response
We will provide a response explaining actions taken or reasons for any refusal, along with information about your right to complain.
Response Times and Fees
Standard Response Times
- Simple requests: Within 1 month
- Complex requests: Up to 3 months (with explanation)
- Urgent requests: Expedited processing when possible
Fees
- First request: Free of charge
- Additional copies: May incur reasonable administrative fees
- Manifestly unfounded requests: May be refused or charged
Complaints and Appeals
If you are not satisfied with how we handle your request or believe we are not complying with GDPR, you have the right to:
Data Controller Information
Primary Data Controller
Company: TrustLine Financial
Address: Badenerstrasse, 8004 Zürich, Switzerland
Email: support@trustlineu.com
Website: trustlineu.com
Data Protection Officer
For all data protection inquiries:
Email: support@trustlineu.com
Subject line: "GDPR - Data Protection Officer"
Quick Action Links
Request My Data
Get a copy of all personal data we hold about you
Correct My Data
Update or fix inaccurate personal information
Delete My Data
Request removal of your personal data
Stop Marketing
Withdraw consent for marketing communications
Export My Data
Receive your data in a portable format
File Complaint
Report a data protection concern